The Internet Marketing Lead Generation Ecosystem

Posted by on Apr 25, 2017 in Advertising | No Comments
The Internet Marketing Lead Generation Ecosystem

Imagine being a surgeon who has somehow never opened an anatomy book. There’s absolutely no way to successfully complete a surgical procedure if you have no idea what anything looks like on the inside of a patient. Likewise, there’s very little chance of success for a mechanic who doesn’t know what an engine looks like.

The most basic element of successfully putting anything together is to know what the finished product should look like. It’s the reason jigsaw puzzles come with pictures on the boxes, and it’s why Internet marketers should know what the ecosystem of lead generation looks like.

For all the work Internet marketers put into attracting clicks, an incomplete campaign means much of that effort could be wasted because critical elements of the campaign are missing or not functioning properly.

Understanding Lead Generation Success

At Straight North, we’ve been focused on examining successful lead generation campaigns (and finding out what makes them tick) in an effort to help our professionals and clients better understand them. We’ve spent a great deal of time dissecting these campaigns and pulling apart all of the different elements that go into them.

To say that Internet marketing campaigns are complex would be an understatement — a successful lead generation campaign has dozens of moving pieces that need to fit together perfectly in order for them to be successful. These elements fall into different categories, all flowing into the main website and then triggering the lead generation process which is, on its own, a complicated and intricate system.

 

The Internet Marketing Lead Generation Ecosystem via blog.adstage.io

Infographic created by Straight North, an internet marketing services provider.

Building A Blueprint

Having a blueprint is essential for building any complex system or product, so we’ve consolidated our extensive research on the subject of successful lead generation campaigns into a visual representation of what we’ve come to regard as the ecosystem of Internet marketing lead generation.

Originally, this schematic was developed for internal training purposes, but in time we discovered the benefits of using the infographic as a tool to help clients visualize and understand their campaigns so they could, in turn, help us deliver the most optimized campaign possible.

By following this blueprint, Internet marketers can see how all of the various elements that go into a lead generation campaign fit together and influence each other, leading to success. As is the case with complex systems such as the human body or a high-performance car engine, there are numerous components that factor into its success.

Like those complex systems, this ecosystem can seem impenetrable at first glance. However, by delving deep into the inner workings and breaking down its component pieces, understanding it becomes a lot easier.

Working In Sync

As the flowchart makes apparent, a lead generation campaign’s elements each serve a specific purpose within the process as a whole, working together to generate new sales leads. If any of those elements are missing for any reason, there is real risk that the campaign will function at far less efficacy, or even stop functioning altogether.

For Internet marketers seeking to build the most effective and efficient lead generation campaign, this blueprint could be the difference between a highly successful campaign and one that is doomed to failure. By incorporating proven sales lead generation strategies, the ecosystem we’ve visualized here represents the most full-featured and effective form of a lead generation campaign.

This is essential to have because the sheer number of complicated and varied components that go into the typical lead generation campaign means Internet marketing professionals or their clients can easily overlook or neglect certain specific elements as they assemble their campaigns.

For example, many campaigns neglect to include a lead validation component, leaving the information they collect about their campaigns lacking — and ultimately wasting their efforts. That’s an essential component that is easy to miss without a reminder.

If you’re developing a lead generation campaign, or if you have one in place that you feel could be operating at a higher level, compare it to this ecosystem infographic. Having the visualization of a successful campaign may be critical in helping you understand what yours should look like and help you identify any overlooked or neglected elements.

It’s nearly impossible to fix something complex without instructions, and this flowchart can be a good place for you to start with your lead generation campaign.

Have PPC expertise to share? Join us for a guest post!

Have PPC expertise to share? Join us for a guest post!

Write for The AdStage Blog

Have an opinion about Facebook’s newest feature release? Want to share your tips on managing Demand Gen teams in modern agencies? Think you have a game-changing hack for optimizing your AdWords campaigns? Then we’d love to have you write a guest post for our blog. We’re always looking for fresh perspectives from the sharpest minds in search and social digital advertising to provide our audience with actionable, in-depth content that helps them better plan, execute, optimize, and report on their PPC campaigns.

A few of our favorite guest posts to date include:

How to Write an AdStage Guest Post

  • Submit your contact information and your blog post idea in this Google Form. Please allow us 7 business days to get back to you.
  • Next, once we give the go-ahead, send us a full draft of the post in google doc format. Include images! Please allow us 7 business days to review and provide edits/feedback.
  • Include a bio (50 words max), include 150 x 150 high-res photo of yourself.
  • After final edits are made and the post is approved, we will queue it up in our content schedule.
  • Lastly, we will let you know the publish date and time so you can co-promote on the launch date.

Who are our ideal guest post authors?

We accept pitches from PPC marketers of all stripes. Whether you’re working in an in-house, agency, or consultant role, everyone brings unique perspectives that are valuable to our audience.

You should have at least a couple years of experience in the PPC world. Previous pieces in published on other high-authority blogs are a plus.

Which Topics Do We Cover?

Our audience consists of data-driven marketing directors, in-house PPC managers/specialists, and PPC agency marketers from around the world. The types of articles that do well with our readers include:

  • Anything to do with planning, organizing, or executing PPC campaigns or accounts.
  • Specific Ad Network features digital advertisers can take advantage of to get the most bang for their buck (top Ad Networks include Facebook, Instagram, AdWords, LinkedIn, Bing, and Twitter).
  • How-to guides for medium to advanced PPC professionals.
  • Bonus points for focusing on PPC reporting or automation!
  • Tips for PPC Reporting for Agencies, A/B testing, Conversion Rate Optimization, Automation, B2B Lead Generation, PPC Landing Pages, Ad Creative, Re-Targeting–if it’s PPC, are all great topics!

Guest Post Requirements

  • Your post must be at least 1,000 words.
  • You must propose a target keyword.
  • We request that you use the CoSchedule Headline Analyzer to come up with your headline, and submit one with a score of at least 65.
  • Your post must be original content.
  • If your post is published, we’ll ask that you respond to all comments for the first seven days after it’s posted.

What’s in it for you?

  • Exposure to our ever-growing audience of PPC experts
  • A potential feature in our weekly newsletter
  • Shoutouts from AdStage social media accounts
  • A chance to share your expertise and build your reputation as a PPC thought leader

We look forward to hearing from you!

Have PPC expertise to share? Join us for a guest post! via blog.adstage.io

 

Cut Your PPC Checklist In Half With This Simple Move

Posted by on Apr 12, 2017 in Advertising, Automation | 6 Comments
Cut Your PPC Checklist In Half With This Simple Move

Running a PPC campaign involves so many tasks and can’t-miss details that having a checklist is necessary to keep from overlooking an important step. But, often, a comprehensive PPC checklist can turn into multiple pages of bullets and sub-bullets. Surely, every PPC professional dreams of editing the list down! But how is that possible without losing crucial details? The answer is automation. As you’ll see below, implementing a single point of automation can eliminate multiple steps, and in many cases, optimize performance for better results.

Triggered emails/texts: If you totaled up all the time you spend monitoring simple milestones for accounts and campaigns, you’d probably gasp at the number. Whether it’s checking in on spend, key performance indicators, or troubleshooting red flags, logging into accounts to look at the numbers is time-consuming. Triggered emails do all the work for you, sending updates and alerts so you can combat over/under spend, make adjustments mid-run, and anticipate problems before they happen.

Cut Your PPC Checklist In Half With This Simple Move via blog.adstage.io

Automated bidding: You’re not alone in feeling that bidding can be overwhelming and confusing. Google AdWords and Facebook Ads offer bidding options that let you set your goals for CPA, CPC, CPM, and specific objectives, in the case of Facebook. And because both bidding systems continue optimizing 24/7, you can feel confident you’re getting the most for your money without having to monitor and tweak around the clock.

If/Then logic: It’s always exciting to reach a milestone in a PPC campaign, but mindlessly clicking buttons to keep things moving can be a buzzkill. Optimization rules built on if/then logic will automatically roll progress along. For example, if you’re A/B testing ads and want to divert remaining budget to the better performing ad once it crosses a certain threshold, you can set an optimization rule instead of logging in, monitoring, clicking, tweaking, and so forth.

Cut Your PPC Checklist In Half With This Simple Move via blog.adstage.io

Dayparting and flighting: Scheduling is one area where it’s extra nice to set it and forget it. Instead of logging in to manually launch ads, you can set your calendar for an entire campaign before the first ad is even published.

Bulk action cleanups: Click. Click. Click. Click. When you have bigger fish to fry, performing the same action over and over can be infuriating. With automation, you can perform bulk actions, so you can get rid of the old and getting started again with a clean slate quickly.

A/B split tests: Any good marketer knows testing ads before pulling the big trigger is a must. But running multiple mini-campaigns at once is just double, or triple, or even quincentuple the work depending on how many ads you’re testing. Automating A/B split tests allows you to set up many ads in one go, and pull one complete report.

Fresh creative: We’ve talked about ad fatigue in previous posts, but what can be equally tiring is manually shuffling new creative into the mix when performance stalls. Your dreams of an easier way to keep creative fresh have come true thanks to automation. Set your KPIs, load your creative, then watch as customers are wowed by a seemingly never-ending stream of new ads.

Cut Your PPC Checklist In Half With This Simple Move via blog.adstage.io

 

Custom optimization rules: The core of your PPC checklist might not change, but you’re likely constantly making revisions and additions based on your own data and learnings. Revising your checklist takes time, and you’re probably only expanding it as you add more details. With automation, you can plug in your data to create custom optimization rules, cutting out tiresome manual steps and ensuring you’ve saved valuable information for future campaigns.

Cut Your PPC Checklist In Half With This Simple Move via blog.adstage.io

One control center: Even with saved passwords, logging into dozens of accounts to make the same change is tedious. Automation software lets you adjust your ads on different networks from one account. This capability makes it much easier to be nimble, and test without investing a ton of time.


Cut Your PPC Checklist In Half With This Simple Move via blog.adstage.io


There’s no magic wand to eliminate all the to-dos on your PPC checklist, but letting automation take care of the small stuff means you have more time to focus on the big stuff. Adstage offers powerful automation tools to help you save time and optimize performance. With Adstage’s Automation, HIRED has decreased CPA by over 30%, and Inflow has used simple if/then logic-based rules to increase conversions by over 20%. Test it out with a 14-Day Free Trial, or request a demo.

What convinced me to start boosting Facebook posts

Posted by on Mar 6, 2017 in Advertising, Social | 9 Comments
What convinced me to start boosting Facebook posts

Facebook had over 1.86B active users at the end of 2016, and its News Feed real estate has become a hot commodity. Between your friends’ content and paid advertising, Facebook posts on Pages are getting less and less airtime. As a content creator/social media manager/person paying attention to digital marketing today, I watched organic reach on Facebook lose its power, and turned to advertising to get content syndicated.

That’s where Facebook Boosted Posts come in. While we have a healthy budget for Facebook Ads, and rightly so, we realized we could help syndicate new messaging and optimize our efforts using boosted posts. Boosted posts are affordable, quick, and easy. They not only help new messaging gain traction but also generate buzz to the right influencers. Here’s what ultimately convinced me to start boosting Facebook posts:

What convinced me to start boosting Facebook posts via blog.adstage.io

1. Test New Messaging Faster

You can get rapid market feedback by testing new messaging with a boosted post. Try boosting Facebook posts for a few dollars per day for 2-5 days to see how the market responds and engages with the content. If it performs well, you can scale that messaging and creatives into your Facebook Ad strategy or other ad campaigns.

2. Launch with a Simple Set-Up

Once you click “Boost Post” in your Business Manager, it’s just a matter of selecting your audience, budget, duration, and payment details. Unlike the full Power Editor or Ads Manager campaign set-up, you do not need to first choose an objective type, create an ad set, or select a bid or bid type. How easy is that? Here’s how easy the Boost Post UI looks in Facebook’s Business Manager.

What convinced me to start boosting Facebook posts via blog.adstage.io

3. Access Your Saved Audiences

With boosted posts, you can test messaging with your Page followers, friends of followers, or your saved audiences from Facebook Ads. This makes it easy for you to syndicate more broadly if you want immediate results or if you don’t have a large following yet. You also don’t have to set up the audience every time so boosting Facebook posts can happen in a matter of seconds rather than minutes.

4. Increase Your Relevance Score

As we know, Facebook’s Relevance Score is very similar to Google’s Quality Score in that you will get more impressions and likely cheaper clicks if it’s higher quality and more relevant. That said, if you’re noticing a post is getting more engagements than usual, you should boost the post because clearly it’s relevant to your followers or audience (we like Eric Siu’s rule of boosting posts with 3% engagement or more). Additionally, once you can see that it has an exceptionally high Relevance Score, you can actually add it to a campaign in Power Editor or Ads Manager. All you need to do is select the post ID as the ad for that particular campaign and you can now optimize for website conversions, video views, clicks, other objectives outside of page post engagement.

5. Streamline Your Creative and Syndication Efforts

Boosted Posts still follow the same guidelines as Facebook Ads in which the image must not contain more than 20% text. This means, while your content team and ads team can and should use the same assets, your business can also streamline the decision-making process when deciding which creatives to boost, syndicate, and turn into Facebook Ad campaigns. Two heads are better than one, and boosted posts brings your content and advertising teams together to work more closely as a stronger and more strategic business force.

6. Take a Day Off

Let’s face it. Social media never sleeps, but humans need to. The great thing about boosting Facebook posts is that you can boost a post for your day off and you won’t have to worry as much about your traffic or engagement metrics dipping too drastically. Boosted posts give you the opportunity to finally take that vacation you’ve been eyeing on your lunch break. Just keep in mind that posts become outdated eventually, and Facebook only allows you to boost a post for up to 14 days, so don’t miss that flight coming home.

Have you tried boosting Facebook posts? Any best practices to share? Tell us in the comments below!

What happens after you write that ebook?

Posted by on Feb 28, 2017 in Advertising, Search, Social | No Comments
What happens after you write that ebook?

First of all, congratulations! Writing an ebook is a massive endeavor, and there were likely many people, pieces, opinions, and revisions involved. Now it’s time to make sure all that hard work pays off by properly marketing your masterpiece.

Sending as many people as you possibly can to the ebook is the primary goal, but before we get there, let’s back up and make sure you’re getting everything you can from those readers. That starts with an effective landing page.

What happens after you write that ebook? via blog.adstage.io

Build A Gated Landing Page

When someone clicks on an ad, link, or email, you want to provide them with an informational and enticing page where you can also collect valuable information about him or her. You don’t want to overwhelm or deter someone from following through on accessing your ebook, so asking for their email should be your number one priority. Also, determine the information that’s most helpful to correctly market to them later. Depending on your product, that could be questions about their industry, company size, etc. You may want to check with your sales team to see what questions they ask when assessing a lead.

The landing page should also include information on what the person will get in the ebook. That could include a page or two from the book, testimonials from early readers, a chapter title look at the information provided in the book, or anything else you think might help “sell” it.

Here are some companies that know a thing or two about making great landing pages:

Also, check out our 5 Easy Ways To Boost PPC Landing Page Conversions for tips on how to maximize your page.

Create Compelling Messaging

Now that you know where you’re sending people, it’s time to open the doors and invite them in. Comb through your ebook (although you probably have the whole thing memorized by now), and take note of any content you can repurpose for ads, social media posts, cross-promotional emails, and any other channels you might use to reach new customers. Great opportunities include infographics, blog posts, one-liner tips, quotes, and photos. You spent all that time creating that content. Squeeze every bit of usefulness out of it that you can!

Find The Right Channels

The most effective channel is one where you can feel confident you’re delivering your message to the person who is most likely to convert, or in this case, provide their email.

Comb through your contacts or research potential partners and influencers who might help you cross-promote using their email lists or social media channels. If they post about this topic a lot and you have a good ebook, it’s a genuine ask. They’d probably like to read and promote what you’ve got.

Get into PPC mode and define your target audience for effective campaigns on Facebook, Twitter, and LinkedIn. Check out How To Do Mobile Social Advertising The Right Way for a reminder of each social platform’s capabilities and the type of content that performs the best. And our post How To Drive Social Media Traffic To Your Landing Page talks more about the power of these channels.

Thanks to the type of content you labored over for your ebook, you can tap into more non-traditional channels, too. Grab some of the book’s main points and create a short presentation to upload to Slideshare. Invite people to access the rest by clicking a link to your landing page. Go Hollywood and record a short video about the ebook to upload to YouTube. Facebook Live is a great option, too. And, finally, don’t forget what’s already right in front of you – your website. Design a banner or pop-up and stick it all over your .com and blog. If you can catch someone who’s already checking out your offerings, you’ve already won half the battle.

Support Your Content With More Content

Oh man, just when you thought you were done writing and designing infographics. But seriously, hooking people with smaller pieces of content is a super efficient way to get qualified leads. Write and publish blog posts that are related to your ebook and encourage readers to dive deeper into the subject by downloading the book. This is also a great strategy to get customers excited pre-launch. You can show off your experience and authority and get anticipation going for the big unveiling. As you’re deciding what to write, be sure to pay extra attention to your SEO strategy. These blog posts are a valuable opportunity to attract highly interested visitors who are already searching for information on your topic.

What happens after you write that ebook? via blog.adstage.io

Announce Your ebook To Current Subscribers

Wait, what? Isn’t that defeating the purpose of using the book to get new emails? Not at all. In fact, it’s low-hanging fruit when it comes to strengthening your authority with people who already find you useful, not to mention the opportunity for word-of-mouth marketing from some of your best customers. Your ebook could also be what pushes them down the marketing funnel.

Use Email Addresses For Continued Marketing

Let’s assume you have strong ebook content, fascinating messaging, and utilization of strategic marketing channels. The email addresses are flooding in, and you want to make the most of them. Decide which goal or goals you want to accomplish immediately. Do you want to provide more value before you hit them with an offer? Create bonus material related to your ebook and send it out through an email drip. If you have an offer they can’t refuse, hit ‘em with that through an email. If you prefer to take a more subtle approach, use the email addresses to create a PPC audience and serve them ads related to your offering. Use the information you collected about them on the landing page to create segmented lists and develop content that’s most relevant to them. These email addresses are the golden ticket to continue marketing to a group of people who have shown a strong interest in what you’re selling. Use them wisely, but don’t be afraid to use them.

Organize Your Content

You’ve spent so much time creating valuable information, the last thing you want is for it to get lost on your site. Especially if you plan on publishing more ebooks, make sure you have an organized strategy for how you’ll host everything. Because this content is evergreen, you’ll be able to include it in your marketing strategy indefinitely. Take a look at how Wistia and Intercom present their previously published material.

You already know about the power of a well-written ebook, or you wouldn’t have created one in the first place. By using the above tips, you’ll ensure your ebook has a happy ending.

Keep Social Creative Fresh with These 3 Tips

Posted by on Feb 14, 2017 in Advertising, Automation | 10 Comments
Keep Social Creative Fresh with These 3 Tips

The fact that US digital ad spending reached $72.09 billion last year means consumers are getting hit with more ads in more places than they ever have before. Marketers would like to call that a good thing, but people are engaging with ads less and less. Response rates in 1997 were around 7%, but today, that response rate has dropped to about .1 percent. Ad fatigue has officially descended on the nation, sending marketers searching for ways to ensure their messages rise to the top. Before your customers start boycotting or complaining about you (as some have threatened to do to overzealous advertisers), let’s take a look at some ways you can serve messaging that feels new, relevant, and effective with minimal effort on your part.

Keep creative fresh

Before you have nightmares about spending hours every day cranking out content, know that keeping your social creative current doesn’t require a constant stream of new stuff. Switch up ads frequently so your target audience will be saved from too many impressions of the same creative, even if you only have a few pieces to run. By predicting when click-through rates will start falling, i.e. ad fatigue setting in, (see below: Drop poor performers) you can also calculate the ideal number of content pieces you’ll need to fill the duration of your campaign. Take it one step further by creating a narrative in your messaging. If you have five pieces of content planned, instead of advertising five standalone product benefits, create one cohesive story about your product over the course of the five ads. Think of it as an extended carousel ad you can use to expand on an important or high selling point in your product. Check out this article for more ideas on how to approach your social creative within a carousel format.

Keep social creative fresh with these 3 tips via blog.adstage.io

Test your targeting

With any quantitative decision you’re considering, but especially marketing, you should always test. Running small tests will ensure you’re getting the most out of your budget when it’s time to plunk down the big spend. Run small tests on your LinkedIn campaigns, Facebook ad sets, or Twitter cards to assess the impact of using different targeting techniques. Depending on the results of the testing, you can make decisions on where to focus your funds. If the Twitter ads got minimal traction, maybe it’s better to put all the money behind the high-performing LinkedIn ads. If you tested different messaging and the pieces that ran on Facebook did so well they nearly broke the internet, run another test with that messaging on other platforms to see if it resonates with those audiences. Do as much testing as you possibly can before you need to launch the campaign. A little money spent up front will save a ton in the long run, and ensure you get the highest return on what you do invest.

Keep social creative fresh with these 3 tips via blog.adstage.io

Drop poor performers

Even with all that testing, at least one ad will be less successful than the others. We can’t all be winners, right? However, you don’t have to coach the poor performer along until your budget is drained. Stop spend as soon as you detect a drop in performance so you can put that budget toward what’s actually working. As mentioned in the Keep creative fresh section, you can use this data over time to predict how much you’ll get out of your social creative, and as a result, how many ads to create to keep messaging fresh over the course of a campaign.

Keep social creative fresh with these 3 tips via blog.adstage.io

Ready to get started with these three tips? Here at AdStage, we recently released Rotations (available in Automate) to assist and…well…automate all of the above. The power of Rotations lies in saving you time and ad spend by spitting out data you can use to calculate creative needs, get an idea about performance before stomping down on the gas, and automatically halt spend when an ad is no longer useful. In fact, Rotations will automatically stop spend on your ad once it’s reached 30,000 impressions and the CTR has dropped below your target (for example).

Want to give Rotations a try? Sign up for a 14-day free trial. If you’re already an Automate user, access your AdStage account directly through the Rotations feature, and choose the set of campaigns, ad groups, or ads you wish to cycle, then select the conditions you want to trigger the rotation. Check out our FAQ for more details on how the campaign will manage itself from there, and a click-by-click visual tutorial to get your Rotations set up.

Digital ad spend will only continue to increase as consumer eyeballs and attention abandon more traditional forms of media. The most successful marketers will be those who understand the importance of unique, compelling social creative, and can move quickly to ensure that’s what they’re showing consumers at all times.

Is Net Promoter Score right for your business?

Posted by on Jan 30, 2017 in Advertising, Agency, Reporting | No Comments
Is Net Promoter Score right for your business?

I learned about Net Promoter Score in business school and, when I joined AdStage a few years ago as VP of Product, I thought this would be a great chance to put that skill to use. After all, Net Promoter Score is known as a universal measure for customer experience management. Once I went through the process of actually attempting to measure customer experience, however, it became clear that while the score might not be universally useful, the lessons learned in the process can be.

Getting to Know Your Users

When I first joined AdStage, step one was to make sure I truly understood our user base. Why do they use our product? What pain do we cure? How do they feel when they use it? That meant doing my best impression of a journalist delving into the complexities of a story. By the end of step one I had developed a true sense of empathy for our customers.

 

Step two was to go to the game film. This meant watching users as they attempted to use our product. I did this by combing through event data, user logs and even spending some time in our customers’ offices doing physical user shadow sessions.  It doesn’t take long to realize users say they do one thing but actually do something very different. Ask a user if they like a feature and they’ll confidently say, “yes.” Yet you then watch them awkwardly scan the page and it’s pretty obvious they have never used that feature before.

Once I logged enough hours I felt like I had a great grasp of their workflows, mindset and behavior.

When Companies Should Employ Net Promoter Score Surveys

Like many B2B companies, we started with a handful of customers that used our product. It didn’t take long to connect with almost all of our users to learn their stories. Fortunately, that handful of customers grew to thousands. That meant I was no longer able to personally know every single customer and their challenges. I needed to put something in place to formally collect feedback.

Along with customer feedback surveys (we use Typeform) and an analytics tool (we use mixpanel), this was when I decided to deploy a Net Promoter Score survey.

How to Set Up Your Net Promoter Score Survey

The Tools:

There are lots of tools to automate your NPS survey (we use AskNicely) so it is sent to the right people at the right time. We wait 60 days after a customer has started paying for our product. This gives our customers enough time to use the product and give meaningful feedback. Remember: you want complete honesty, not a vanity metric. We then check in with another survey every 6 months.

 

 

With a little work you can also rig your customer communication tools (we use Intercom) to generate automated responses so you message Promoters, Passives and Detractors with a relevant and timely message. In my experience about 50% of people respond to my automated email asking for more detailed feedback. You can learn how to set up the Intercom Asknice.ly integration here.

The Question Itself:

A lot of people recommend changing the wording of your NPS survey question beyond the classic “How likely is it that you would recommend [brand] to a friend or colleague?” However, in my experience, it seems like customers ignore the actual question text and just think of the 0–10 rating as a way to express general satisfaction.  If there’s one thing NPS has done, it’s created a standard feedback mechanism that users complete at a higher rate than traditional satisfaction surveys. So I feel it is better to leave the standard question so users quickly and honestly respond. Rewording the question forces people to read and think. Both things they hate to do.

Why Companies Should Employ Net Promoter Score Surveys

The classic Net Promoter Score survey is calculated using the answer to the survey question regarding likelihood of recommending your product and a 10-point scale. Many believe this to be the core measurement for customer experience management programs worldwide and it can work if you’re a B2C company with tons of engaged users and a huge sample size.

Net Promoter Score via checkmarket.com
However, we’re a B2B platform and we simply don’t have the same scale as a consumer app. And we don’t like touting data that we don’t have a high enough sample size to back. As a result, we use the Net Promoter Score survey as a means to collect qualitative feedback and as an early warning system to discover if a user is unhappy.

In the end, we don’t use the actual “score” in Net Promoter Score. However the survey and automated messaging we set up to send and manage NPS turned into a efficient way to illicit quick and honest sentiment from our users on a regular basis. To go back to my journalist analogy, it is the tip-line that points me in the direction of a user that I need to sit down with and interview.

When the Ultimate PPC Experts Peer into 2017, What Do They See?

Posted by on Jan 3, 2017 in Advertising, PPC News | 4 Comments
When the Ultimate PPC Experts Peer into 2017, What Do They See?

AdStage has had the honor of meeting some incredibly talented and inspiring folks throughout the years, whether through partnerships, The PPC Show#PPCChat, or at marketing events such as HeroConf.

Our conversations with this fantastic community of PPC experts always leave us with a deeper appreciation of the nuances of our field and we wanted to spread that love around as we usher in the new year. So, we asked the sharpest minds in PPC to reveal their favorite optimization techniques in 2016, and what they predict will be big trends moving into 2017.


Dennis Yu PPC Predictions via blog.adstage.ioDennis Yu

CTO, Blitzmetrics

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What’s your favorite optimization technique or new offering from 2016, and what do you predict is going to be a big trend this year?

I’m super excited about call to action buttons in native Facebook posts. For the folks who don’t spend 10 hours a day in Facebook all day making ads, this means you can include things like a “call now” button in an organic post and then boost. And if they tap “call now” while browsing on their phone, it dials your number.

Or maybe you want to drive leads, event registrations, or other goals. Now the person posting on the page has become part of your lead gen team, instead of someone who schedules random quotes and things.

It means they are an integral part of your ads team and that conversion-oriented posts are not some separate thing by some external team or other agency.

I’m calling this the “Facebook Lead Gen Machine” and I made a diagram for you that nobody else has seen before.

Facebook Lead Gen Machine via blog.adstage.io

Because Facebook is collapsing the number of layers necessary to drive conversion, this means you PPC people will be more actively involved in posting on the page, creating lots of videos, slicing up lots of videos, and learning things like video metrics and call metrics.

It means you will have to learn a whole new set of tools to manage videos, build landing pages inside Facebook (canvas and Instant Articles), and so forth. Most of these will be native– meaning they were built by Facebook for you to use and they’re free. Well, free except what you spend in advertising.


Brad Geddes PPC Predictions via blog.adstage.io

Brad Geddes

Co-Founder, AdAlysis

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What’s your favorite optimization technique or new offering from 2016?

My favorite optimization technique is to use multi-ad group ad testing to find great insights within or across campaigns and then apply those insights where appropriate, which could be other ads, landing pages, emails, title tags, account structure, and more.

What do you predict is going to be a big trend this year?

I think the big trend this year is going to be a large growth of implementation and strategies for audience targeting. Audience targeting itself isn’t new; but it’s been woefully underused in AdWords & Bing Ads. With the changes to demographic bidding, responsive ads, similar audiences, campaign level audience targeting, and customer match management; it’s now very easy to create and manage audiences.

While 2016 gave rise to audience features and implementation of savvy and large companies; most features weren’t widely adopted and most strategies were very basic. With these changes, we’re going to see a lot more interesting strategies, more complete implementation, and a huge growth in the usage of audience targeting.


Melissa Mackey PPC Predictions via blog.adstage.io

Melissa Mackey

Search Supervisor, gyro

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What’s your favorite optimization technique or new offering from 2016?

My favorite optimization from this year was the ability to run expanded text ads and legacy ads side by side. This enabled us to test various expanded ad messages against tried and true legacy copy. In many cases, the expanded text ads outperformed the legacy ads; but there have been more than a few instances where the legacy ads performed much better than the expanded ads. Having the ability to test multiple rounds of expanded ad copy prior to being forced to roll it out is allowing us to maintain performance during the transition.

What do you predict is going to be a big trend this year?

I think we’re going to see an explosion of voice search in 2017, and it’s going to change how search marketers think about keywords and ad copy. We’re going to be forced to think about natural language as opposed to two and three word keyword phrases. In some ways, voice search gives the marketer a much clearer idea of what the user is searching for. On the other hand, it exposes the limitations of PPC marketing as it stands today. Both the search engines and the marketers will need to rapidly adapt to the increasing prevalence of voice search.


Jonathan Dane PPC Predictions via blog.adstage.io

Johnathan Dane

CEO, Klientboost

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What’s your favorite optimization technique or new offering from 2016?

My favorite optimization technique actually comes on the landing page side. We’ve been asking our clients what the frequently asked questions are from their prospects, and then using those as drop down fields for the first step of multi-step landing pages.

It’s been performing insanely well, and obviously helps lower cost per conversions so we have much more wiggle room in the PPC accounts.

What do you predict is going to be a big trend this year?

CPCs, CTRs, Quality Scores and other metrics will start to matter less. We’ll find that we get faster results when we’re okay to sacrifice micro metrics in favor of the ones that matter the most – making more money.

With more and more targeting options and new ad formats and advertising channels to use, the scrappiness of a growth mindset will outpace the excel heavy tinkerer. Speed, scrappiness, and creativity will win. We’ll find that marketers and advertisers will venture into other disciplines, like UX, to understand that a visitor is a human being that responds emotionally and doesn’t care whether you use a hyphen or period in your ad copy.


Soso Sazesh PPC Predictions via blog.adstage.io

Soso Sazesh

CEO, GrowthPilots

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What’s your favorite optimization technique or new offering from 2016?

Expanded Text Ads on Google. We’ve seen dramatic performance improvements for many clients since implementing ETAs and there’s still a lot of opportunity as many advertisers still haven’t rolled them out yet!

What do you predict is going to be a big trend this year?

Facebook is going to start flexing their identity-based attribution muscle more and giving marketers much better insight into performance of their ads beyond Facebook newsfeed ads. This includes Facebook’s audience network becoming a meaningful threat to GDN as advertisers seek better measurement/attribution.


JD Prater PPC Predictions via blog.adstage.io

JD Prater

Head of Social, Hanapin Marketing

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What’s your favorite optimization technique or new offering from 2016?

My favorite new feature came from Pinterest. In the last half of 2016 they added in the functionality and capability to better target audiences, updated their tracking pixel to include event tracking and opened up different types of Pins to marketers. All of these features really allow marketers to have more control over ad sequencing and target different stages of the funnel. I couldn’t be happier that Pinterest is evolving into a legit advertising platform.

What do you predict is going to be a big trend this year?

Live Video Adoption – In 2016, we saw live video introduced and brands have been experimenting how to best use it. In 2017, we’ll see marketers actually adopt the features across social networks like Facebook, Instagram, Twitter and Snapchat. This will lead to marketers stepping out from the blog and getting in front of the camera. On the networks we’ll see clickable links within live video to drive people back to websites, and my prediction is we’ll eventually see product cards become available. In the end, we’ll see live video become more widely adopted with the networks giving brands the ability to add CTAs to drive action.


Ginny Marvin PPC Predictions via blog.adstage.io

Ginny Marvin

Paid Media Reporter, Search Engine Land

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What’s your favorite optimization technique or new offering from 2016?

My favorite optimization tactic this year comes courtesy of finally being able to measure campaign performance beyond last click contribution in AdWords and optimize accordingly. Attribution still isn’t a perfect science, of course, but being able to evaluate conversion contribution up and down the funnel has facilitated a shift in conversations about budget allocations. I’d also add that being able to more with Bing Ad’s Universal Event Tracking (UET) for measuring conversion impact and search retargeting has made a big impact in optimizing Bing campaigns.

What do you predict is going to be a big trend this year?

I’m sure I’m not alone in predicting that audience targeting is going to be a major trend in 2017. Search is finally catching up with social in this area. We’ve been talking about audience targeting in search for several years. Customer Match was the first big push for parity with social, but being able to target unowned search audiences with greater demographic granularity and layer those audiences will make 2017 a breakthrough year for audience targeting in search. Likewise, cross-device retargeting based on Google logins is an important update that marketers should be attuned to when it fully rolls out.


Kirk Williams PPC Predictions via blog.adstage.io

Kirk Williams

Owner, ZATO

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What’s your favorite optimization technique or new offering from 2016?

I was overjoyed to get Bing Ads Editor for Mac in 2016. We’ve waited a long time (years!) for this, so to have it finally came through was a big help to my Bing accounts. You could even say that it made me holly and jolly.

What do you predict is going to be a big trend this year?

I think Audience Targeting is going to grow significantly in multiple ways. Social will obviously continue to grow in popularity and usage since it is by its very nature “audience targeting”, but I think we will see Google and Bing continue to add new and creative ways to group audiences together to supplement our current targeting options in both the Display and Search networks. Personally, I would love to see LinkedIn audience targeting capabilities in Bing Ads now that Microsoft owns LinkedIn. One can hope!


Bryan Garvin PPC Predictions via blog.adstage.io

Bryant Garvin

Director of Digital Marketing, Purple

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What’s your favorite optimization technique or new offering from 2016?

While not a “new” offering I have fallen in love with Facebook advertising this year. Specifically Facebook Video advertising and how it can drive demand generation in search. A prime example is looking at google trends for Purple Mattress. All of that demand (which didn’t exist before this year) was driven by Facebook and Social advertising primarily. The focus on social and video to drive revenue allowed Purple to catapult forward to be the fastest growing company in Utah. Forget $15 CPC on non-brand search terms (we are just now testing these at Purple). If you invest in good video, or social campaigns you can drive brand awareness and revenue for a fraction of the cost.

What do you predict is going to be a big trend this year?

As we in PPC or paid digital advertising moves into more and more channels, like Facebook, Twitter, Snapchat etc, that attribution is going to become harder and harder. There are new offerings on the way from companies like Atlas (part of Facebook) that could help with some of it, but it still isn’t perfect. I see 2017 being the year more “online advertisers” start looking at their data a little more like traditional media buyers do.


Eva Sharf PPC Predictions via blog.adstage.io

Eva Sharf

Digital Marketing Manager, Bizible

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What’s your favorite optimization technique or new offering from 2016?

LinkedIn’s new bulk upload tool is a favorite from 2016. We efficiently implemented account-based marketing campaigns at scale without the headache of individually entering company names (and we are seeing great results).

What do you predict is going to be a big trend this year?

Marketing teams will focus on account-based marketing measurement to optimize towards channels and campaigns that are engaging contacts from target accounts. Marketers (and sales teams) will also prioritize which accounts to engage based on predictive modeling.

 

[Slideshare] How to Marry Marketing Automation with Social Advertising for B2B

Posted by on Nov 11, 2016 in Advertising, Automation, Reporting | 5 Comments
[Slideshare] How to Marry Marketing Automation with Social Advertising for B2B

Hubspot’s Inbound 2016: Multi-Channel Lead Nurturing

Couldn’t attend HubSpot’s Inbound conference this year? Don’t worry, we’ve got you covered!

At INBOUND this year our very own – Sahil Jain, AdStage Co-Founder & CEO,  revealed how B2B marketers should integrate social advertising into existing marketing automation campaigns to drive more opportunities and revenue.

We’ve had an overwhelming number of requests to share his deck, so without any further ado…

Why Marketing Automation + Social Advertising = Conversion ❤️

Marketing automation allows you to keep a pulse on your prospects by having additional touch points, moving them into different stages of the lead and customer lifecycle.

For example, you’re all familiar with Hubspot’s Inbound Methodology diagram:

Hubspot Inbound Methodology Marketing Automation B2B via blog.adstage.io

You have a blog to attract visitors, and connect with these visitors through engaging content – eventually they sign up for your blog, which turns them into a lead. You can then use automated emails and drip programs to influence your prospect to becoming a customer. After they become a customer, you have an additional marketing automation track that turns your customers into promoters.

Using marketing automation provides you more insight into how prospects are interacting with your brand and what stage they are at in decision making process. But, there’s one flaw in marketing automation that exists today…

It primarily focuses on email. What about the other channels where your audience is consuming content? Your audience is everywhere. While email is a fantastic medium, your prospects & decision makers are spending a lot of time consuming content and interacting on social channels.

We Are Social recently released their recent study on the state of Digital, Social, and Mobile usage around the world showing that the pace of change shows no signs of slowing. YOY growth remains strong, particularly in the use of mobile social media:

  • +7.6% Internet user growth
  • +8.7% social media user growth
  • +3.4% mobile user growth
  • +23.3% mobile social media growth

Social media usage continues to grow around the world, with global penetration rates now in excess of 30%. Investments in social advertising worldwide are forecasted to nearly double in a two-year time span, going from $16B U.S. dollars in 2014 to nearly $31B U.S. dollars in 2016. 

Investing in social advertising makes sense when you think about how much time users spend on each social network.

Fun Fact #1: Only 2% of cold calls actually turn into a booked appointment (Source: LeapJob)

So we as marketers, have been coming up with new ways to reach decision makers. This presentation is going to cover some new ways social ads are helping overcome this challenge.

Fun Fact #2: A company size that ranges from 150-500 typically have up to 6 or 7 decision makers for a large decision (Source: Cirrus)

The question then, is how do we reach all of these decision makers in a scalable way?

Click through the slideshare below👇 to learn reveal how advertising can better influence top prospects, amplify your existing content distribution channels, and accelerate lead stages and sales cycles through engaging social advertising campaigns.

 

 

How to Boost Ad Results: New Twitter Website Conversions Objective

Posted by on Oct 28, 2016 in Advertising, Social | 14 Comments
How to Boost Ad Results: New Twitter Website Conversions Objective

Twitter Ads Introduces New Website Conversions Objective to Drive Conversions at Scale

Twitter Ads recently updated its campaign objective types, separating Website Clicks and Website Conversions. Behind the scenes, the Website Clicks objective is simply a new name for the former “Website Clicks or Conversions” objective. Using data from Twitter website tags and interest and intent signals, Twitter’s targeting algorithm will concentrate impressions on the ads with a higher probability to convert for the campaigns with the Website Conversions objective. If you haven’t seen it, check the drop down menu on the top right, titled Create new campaign.

Twitter objective selector for new campaign objectives

In this blog post, we’ll cover how to take advantage of Twitter’s new ad Website Clicks and Website Conversions objectives to drive cost-efficient conversions at scale.

Use-cases for Website Clicks

The technology behind this campaign objective is the same as the former “Website Clicks or Conversions” ad objective. However, instead of coupling the two objectives together, you can use the Website Clicks objective strictly for driving traffic to your website. Since Twitter is more frequently used as a news app, a great use case for this type of campaign would be to syndicate news.

For example, if you’re a B2B company, you can syndicate content or news from your blog using this campaign objective. The purpose is to drive readers to your content, but not necessarily drive immediate conversions if you have a longer sales cycle. This is a top of funnel marketing strategy that is low touch and drives quality traffic back to your blog.

Here’s an example:

Twitter Ads new campaign objective example

For B2C companies that have offline conversions, you can use this campaign objective to alert people of a promotion you’re running or generate buzz around a new product.

Below is an example of a B2C ad. If you notice this ad doesn’t feature a call to action in the ad copy, but instead sparks interest to drive traffic back to the website.

Twitter Ads Campaign Objective Eyelove Example via blog.adstage.io

Lastly, media outlets that wish to promote news on Twitter can use the Website Clicks objective to sponsor content and drive visitors to its website. The main caveat here is to make sure that the cost per click does not exceed the ad revenue generated from the website, as this would be detrimental to the overall business model.

Understanding Website Conversions

Website Conversions is the new campaign objective that comes with this update. It is important to note that ads using this objective are placed across the entire Twitter Audience Platform, a potential audience of over 800 million on Twitter and thousands of apps and sites on the Twitter Audience Platform. This is best for direct response advertisers that want people to perform specific actions on their sites. To successfully use the Website Conversions campaign, there are a few prerequisites you need to implement.

1. You have to specify the conversion event you wish to advertise for and how much you’re willing to pay for a conversion. These are both required fields in Step 1 of the campaign creation process.

Twitter Ads Campaign Objective Set Up Your Campaign via blog.adstage.io

2. You must place Twitter’s website tag on its site and connect this behavior to the Twitter audience profiles in the campaign creation settings. This is a new requirement, and if you’re already using the Twitter website tag, your website lists will automatically populate.

Twitter Ads Campaign Objective Set Up Tailored Audiences via blog.adstage.io

After completing these steps, Twitter analyzes the people and data from your website tags and decides who are most likely to convert. Using this information, Twitter can show ads to the most relevant people across the Twitter Audience Platform. Now you can reach logged out users and people who don’t have a Twitter account, but use apps connected to Twitter Ads. In cases where an advertiser’s visitor doesn’t use Twitter, their information is stored in the website tag, and they are retargeted on other sites or apps.

Pricing on Website Conversions

The pricing is still a CPC-based model, so whether the visitor converts or not, you’ll still have to pay for the click. Ideally though, Twitter will now narrow the targeting of the ads to people who are most likely to convert. A recent statement from Twitter claims that advertisers that used this objective type drove 2.5x more conversions from their ads when comparing to the previous Website Clicks or Conversions objective type.

However, because Website Conversions is still in beta and you’re required to pay on a CPC basis, it is important to cross-reference your target CPA against actual performance (conversions) to assess if Twitter’s Website Conversions objective is working for you.

Have you tried this new campaign objective type? What has the performance been like for you? Tell us in the comments below👇!